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WHY CHOOSE FOLIO WILLS LTD?

 

Of clients who returned feedback once their Wills had been signed – 98.7% rated the service they had received as “EXCELLENT” or “VERY GOOD” (Source – The Institute of Professional Willwriters Client Reviews June 2016

 

  • We offer home visits (including evenings)
  • We use a set pricing structure so clients know from the start exactly how much the fee will be.
  • We offer 2 appointments within our standard fees (the 1st to plan your Will, the 2nd to supervise the signing and Witnessing of your Will.)
  • We send you a 1st draft of your Will for your approval.
  • If necessary your Will Writer can act as one of the witnesses to your Will.
  • We are members of the Institute of Professional Will Writers. As such we subscribe to a Professional Code of Practice which serves to protect the interests of our clients. This code of practice is approved by the Office of Fair Trade, the Institute of Professional Will Writers is the only body in this field that has obtained OFT approval for it’s Code or Practice.
  • As part of our IPW membership we hold Professional Indemnity Insurance which serves to protect both you and us. Being a member of a professional body means we have to meet stringent minimum requirements for the time spent on continuous professional development, so you can be assured that your Will Writer will be knowledgeable in their field, and their knowledge will be up to date.
  • Where you have other financial planning needs that extend beyond Willwriting – such as investments, pensions, and inheritance tax planning – we are able to refer clients onto a firm of chartered financial advisers.


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CUSTOMER FEEDBACK



Members of the Institute of Professional Willwriters (IPW) have chosen to join the Institute because they wish to operate to the highest standards within the profession. 

Once documents have been produced signed and witnessed, clients are offered the chance to feedback to the IPW (independently of Folio Wills) about the service they have received.

Please find below just some of the comments received by the IPW from our clients:


“A very friendly and helpful service.”

“Very professional service. Came to the house at a time to suit ourselves.”

“The consultant was smart, polite, courteous and extremely helpful in explaining details.”

“Helpful, calm, friendly approach was much appreciated. Also, provided supporting information on request.”

“Polite, friendly and kept ‘in the loop’ at all times. Very pleased.”

“The service provided to us by your representative was very professional and was made very easy for us to understand. A daunting time having to write ones Wills but Stephen Brooks made the experience a pleasure.”

“Very pleasant, helpful man. Nothing was too much trouble. He explained matters very clearly.”

“The service we received was very professional and efficient. A job well done!”

“A real eye opener; everyone should have a Will. It really is very simple and Stephen really helped us with no pressure.”

“The advice was very clear and the service good and very convenient to our busy lifestyles.”

“Very professional service. Received good advice, queries were answered, amendments made with no problems.”


“Everything fully explained with storage arrangements and additional services/alterations to suit new circumstances with free advice available at any time.”


These comments and more client feedback can be viewed at www.ipw.org.uk/feedback